Solution Overview - Automated Note Taking

Problem statement

Financial Advisors are required to maintain detailed documentation on clients in the form of File Notes. Traditionally, this involves manually completing these notes during or after client meetings, a process that is both time-consuming and inefficient. This administrative burden reduces the time advisors can spend with clients, directly impacting their ability to generate revenue.

Solution approach

To address this challenge, we have collaborated with several Financial Advisors to revolutionize their documentation process. Instead of manually recording notes, advisors can now either record their client meetings or provide audio debriefs afterward. These audio files are then transcribed and automatically formatted into the advisors’ file note templates. The finalized notes are seamlessly integrated into customers CRM's for historical record-keeping.

Outcome and impact

This solution has enabled advisors to save over 20 minutes on creating file notes and an additional 15 minutes on document uploads into there CRM's. Furthermore, the process ensures that notes are consistently formatted and comprehensive, regardless of which advisor conducted the session.

Lessons learned

We discovered that when advisors provide detailed debriefs immediately after client sessions, the quality and accuracy of the notes significantly improve. This approach not only enhances the consistency of documentation but also ensures that critical information is captured effectively.

Other applications

While initially developed for Financial Advisors, this automated note-taking solution has broader applicability across various sectors. Mortgage brokers, accountants, consultants, and other professionals who require detailed documentation based on client meetings can benefit from this technology. By automating the transcription and documentation process, professionals in these fields can reduce administrative overhead, ensure consistent and accurate records, and free up more time to focus on their core responsibilities. This solution is particularly valuable in any domain where precise and consistent client documentation is essential for compliance, record-keeping, or client management.